Dear Valued Customer,
Thank you for your support for our mandatory repair request in 2012 to fix potential loose wire connections. We worked diligently with our authorized repair agents to visit over 80% of our customers to inspect their installed ATI66s and repair any connections if needed. Some of you may be contacted to schedule a follow-up visit.
We have implemented changes to our electrical system to prevent these issues in the future.
We are pleased to announce that we have resumed shipments of ATI heat-pump water heaters. They should be in stock nationwide by April 2013.
We remain committed to customer safety and product reliability. Thank you for your continued support.